Returns & Warranty Policy - SteadVolt Energy

Return Policy

We stand behind every product we sell. If you receive a defective or damaged item, we make it right.

30-Day Return Window Report defective products within 30 calendar days of delivery.
Original Packaging Required Items must be returned in original packaging with all accessories and documentation.
Proof of Purchase Your order number (sent via email) is required to process any return.
Non-Returnable Items Items damaged due to improper installation, misuse, or neglect are not eligible for return. Custom-built systems are also non-returnable.
Return Shipping For manufacturer defects confirmed by our team, we cover the return shipping cost. For change-of-mind returns, the customer bears shipping costs.
Refund Timeline Approved refunds are processed within 5–7 business days to your original payment method.

All SteadVolt products come with manufacturer warranties. Below is the standard coverage by category:

Product Category	Product Warranty	Performance Warranty	Coverage
Solar Panels	5 years	5 years (80% output)	Manufacturing defects, delamination, frame corrosion
Lithium Batteries	5 years	-	Cell failure, BMS faults, capacity degradation below 70%
AGM / GEL Batteries	1 year	-	Cell failure, terminal corrosion, abnormal discharge
Inverters	1 year	-	Component failure under normal use conditions
IP / CCTV Cameras	6 months	-	Image sensor failure, PCB defects, housing seal failure
Accessories	6–12 months	-	Manufacturing defects under normal use